Refund policy

We are glad you purchased from us! But if you want to return your purchase – here is how to do that:

Our policy lasts 14 Business days from the day you received the goods. If that period has passed, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you haven’t received a refund, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

Please contact us if you’ve done all of this and still have not received your refund.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, email us at ayelet@thepurpleowlgames.com

Shipping

To return your item, you should mail it to 4207 Montgomery St, Savanna, GA 31405

PLEASE NOT – email us when you send the returned item. Without the prompting email, the returned item may not be linked to the customer, and we will not be able to make a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.